Consistency and quality of educational products and services in the organization is vital to align with the global standard of education. The International Organization of Standardization (ISO) provides guidance in setting up standards which maintain the performance in any size and type of organization. ISO certification supports the management system that meets the standard and quality assurance for our stakeholders. Certificates are provided by an independent and non-governmental certification body, who are accredited by a national accreditation.
If all education institutions are branded as being certified to “ISO 21001” this means that the institution has met the requirements to provide quality educational products and services to its customers. The ISO 21001 emphasis on continuous improvement which requires the institution to identify areas of improvement and take action towards it.
In Aug 2020, SMART College successfully attained the ISO 21001 certification by the Standard and Industrial Research Institute of Malaysia (SIRIM). This proves that SMART College’s management system, product and services and documentation procedure has all the requirements for standardization and quality assurance. This certification has upgraded SMART College credibility in generating more innovative ideas and plans ahead in delivering excellent services and satisfying the stakeholder.